Terms & Conditions Policy

Welcome to Gryfnn! These Terms and Conditions outline the rules and regulations for the use of our website. By using our website and placing orders through it, you agree to comply with these terms. Please read them carefully.

  • Use of Our Website
    1.1 Enquiries and Legally Valid Orders: You may use this website to make enquiries and place legally valid orders only.     1.2 False or Fraudulent Orders: You agree not to make any false or fraudulent orders. If we suspect that an order is false or fraudulent, we reserve the right to cancel it and inform the relevant authorities.

     1.3 Providing Accurate Contact Details: When placing an order, you must provide your email address, postal address, and/or other contact details accurately and truthfully. By providing this information, you give us permission to use it to contact you regarding your order if necessary. Failure to provide all required information may result in the inability to place your order.

  1. Contract
    2.1 Order Confirmation: Upon placing an order, you will receive a confirmation email or message (Order Confirmation) followed by a shipping confirmation.
  1. Availability of Products
    3.1 Subject to Availability: All orders are subject to the availability of products. If there are difficulties with the supply of products or if items are out of stock, we reserve the right to offer substitute products of the same value. If you do not wish to proceed with the substitute products, we will provide a refund for any amount paid.
  1. Refusal to Process an Order
    4.1 Order Refusal: While we strive to process all orders, there may be exceptional circumstances that lead us to refuse processing after sending the Order Confirmation. We reserve the right to refuse an order at any time and remove any product from our website or modify any material or content without liability to you or any third party.
  1. Delivery
    5.1 Delivery Timeframe: We aim to deliver your order within the timeframe specified in the Delivery Confirmation or, if no delivery date is specified, within a maximum period of 30 days from the date of the Order Confirmation. However, delays may occur due to unforeseen circumstances or delivery zone limitations.
    5.2 Order Delivery: Delivery is considered complete and the order is deemed delivered once you or a third party indicated by you physically possesses the goods. This is evidenced by the signing of the receipt of the order at the delivery address provided by you.

​6. Price and Payment
     6.1 Pricing Accuracy: While we make every effort to ensure that the prices displayed on the website are correct, errors may occur. If we discover an error in the price of any ordered product, we will inform you promptly and provide the option to confirm the order at the correct price or cancel it. If we cannot reach you, the order will be considered canceled, and a full refund will be issued.
     6.2 Lower Incorrect Price: We are not obligated to provide any product at an incorrect lower price, even if the Shipping Confirmation has been sent, if the pricing error is obvious and could have been reasonably recognized by you as incorrect.
     6.3 Taxes and Charges: Prices on the website are inclusive of Goods and Service Tax (GST), duties, cesses, and delivery charges. All purchases made through the website are subject to applicable taxes and charges as per prevailing rules and regulations.

  1. Invoice
    7.1 Invoice Provision: An invoice will be provided to you along with the products upon delivery.
  1. Taxes
    8.1 Applicable Taxes: All purchases made through the website are subject to applicable taxes, including but not limited to GST, duties, cesses, etc., as per prevailing rules and regulations.

By using our website and placing orders, you acknowledge and agree to these Terms and Conditions. If you have any questions or concerns, please contact our customer service team for assistance.

Please note that these Terms and Conditions are subject to change without prior notice.

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